Refund and Cancellation Policy

Effective Date: July 2025

1. Subscription Services

Promto offers subscription-based services, including a 7-day free trial for new users. If you’re not satisfied after the trial, you may request a refund within 14 days of the initial payment.

2. Refund Eligibility

To qualify for a refund, all of the following conditions must be met:

• The request is submitted within 14 days of the first payment.
• The service was used in good faith and within our usage policies.
• The request is submitted via email to support@promto.co.uk.

3. Non-Refundable Items

The following are not eligible for refunds:

• Custom setups, onboarding, or training sessions
• One-time consultation or implementation fees
• Third-party integrations or services not controlled by Promto

4. Refund Process

If your refund request is approved, the refund will be processed within 7–10 business days to your original payment method.

5. Subscription Cancellations

You may cancel your subscription at any time via your Promto dashboard or by contacting our support team. Cancellations take effect at the end of the current billing cycle. No partial refunds are given for unused time within an active billing cycle.

6. Contract Terms & Early Termination

Plans with minimum commitments (e.g., 3 or 6 months) may incur an early cancellation fee of 10–15% of the remaining contract value if cancelled early.

7. Changes to This Policy

We may revise this refund policy at any time. Any changes will be posted on this page with the updated date.

8. Contact Us

If you have questions or need support, please reach out to support@promto.co.uk.